RSS LinkedIn Google Plus

Call us: 0800 014 9884

Facebook admits comment block mistake

Facebook_admits_comment_block_mistake_10771

Automated systems are not perfect

Social media website Facebook has confirmed that it is making changes to its systems following the accidental blocking of an innocuous comment by a user, which has led to accusations of censorship and a flurry of conspiracy theories.

Technology blogger Robert Scoble – a former Microsoft strategist – tried to comment on a friend’s post, but was greeted by an error message saying that his comment seemed ‘irrelevant or inappropriate’ and was therefore blocked.

The message is intended for spammers and underhand advertisers who clutter Facebook with unwanted material.

“We have automated systems that work in the background to maintain a trusted environment and protect our users from bad actors who often use links to spread spam and malware,” said Facebook in a statement obtained by Techcrunch.com.

“They’re not perfect, though, and in rare instances they make mistakes. This comment was mistakenly blocked as spammy, and we have already started to make adjustments to our classifier.”

Google+ users have hinted at censorship

Popular writer Scoble documented the incident in a post on Google+ on 5 May, which he has since updated following communication with Facebook. He said he thinks the inclusion of three ‘@’ links in his comment, plus the fact that he is subscribed to his friend’s Facebook Page rather than being registered as his personal friend, were two likely factors in triggering the automatic response.

Visitors to Scoble’s Google+ post, however, have speculated via comments that it was because the post mentioned Google+ – and some have claimed they have never managed to successfully post anything about Google+ on Facebook.

Daniel Nolan, managing director at theEword, said: “It’s frustrating when you’re using a popular service and following all the rules, then suddenly get frozen out – and many people reading about Robert Scoble’s recent experience will have become concerned that Facebook is getting too strict for its own good. However, it is promising that the company has been so open in discussing the issue and its intention to improve.”

Written by Liane Baddeley

Testimonials

"theEword soon became an essential extension to our internal online marketing team."

~ Screwfix Bathrooms ~

  Screwfix Bathrooms

"We are extremely happy with the online visibility achieved through SEO and PPC."

~ Pure Student Living ~

  Pure Student Living

"theEword has consistently produced great results; very happy with the service."

~ Parasol ~

  Parasol

"theEword team has excelled itself in terms of client service, campaign measurement and responsiveness."

~ Linder Myers ~

  Linder Myers

View more of our testimonials »

james_riches_swap

Pinterest targets male market with Guided Search update Monday 26th of January, 2015by James Riches Pinterest has made changes to its search results in order to appeal to its growing male market. The number of men using Pinterest reportedly rose by 73 per cent last year.

More on this story »

Microsoft net profits fall despite sales boost Tuesday 27th of January, 2015by Andy Williams Despite strong console, tablet and cloud technology sales, Microsoft reported its profits fell by 10.6% in Q3 2014, hitting its net income of $5.86bn.

More on this story »

Apple breaks corporate profit records Thursday 29th of January, 2015by Dan Moores The Californian tech giant reported third-quarter profits of $18 billion (just short of £11.9 billion), having sold over 74 million iPhones in those three months – at an average rate of 34,000 handsets per hour.

More on this story »
theEword - 7 hours ago

Google reacts following Yahoo’s search market increase: http://t.co/D5QJDQ6DXl

Reply Retweet Favourite
theEword - 9 hours ago

Twitter’s Group DMs are the internet’s best new secret meeting place: http://t.co/VtNCQ5T55W

Reply Retweet Favourite
theEword - 1 day ago

Snapchat has a secret new way to add friends: http://t.co/9MKKZcJukh

Reply Retweet Favourite
theEword - 1 day ago

Microsoft net profits fall despite sales boost: http://t.co/p6z4o455FF

Reply Retweet Favourite
theEword - 2 days ago

Ten digital marketing lessons we learned in 2014 that we need to remember this year http://t.co/g2iUeRK9QP

Reply Retweet Favourite

theEweekly Wrap: 16 Jan Friday 16th of January, 2015by Andy Williams This week: Marketing growth falls during final quarter of 2014, Facebook set to invade the office and Ryanair to offer passengers in-flight streaming to their devices.

More on this story »

theEweekly Wrap: 23 Jan Friday 23rd of January, 2015by Dan Moores This week: Microsoft shows off Windows 10, Google challenges right to be forgotten, and Twitter introduces catch-up feature.

More on this story »
daniel_nolan_swap

Ten digital marketing lessons we learned in 2014 that we nee... Tuesday 27th of January, 2015by Daniel Nolan What are the things successful marketers must not forget in 2015? This blog explores ten things 2014 taught us that we need to remember this year.

More on this story »

Who loves theEword

Who loves theEword Who loves theEword